Within 14 natural days from the date of receiving the goods, if you are not satisfied with the ladies' handbags you purchased for any reason, you can apply for the return and exchange service without reason.

The goods applied for return and exchange must maintain their original sales condition, including but not limited to being brand - new and unused, with the original packaging intact, tags and accessories complete, and without any damage or defects that affect secondary sales.

Please log in to altonexinc.com within the specified time, enter the order management page, select the corresponding order to submit a return and exchange application, and fill in the reasons for return and exchange and relevant information in detail. Our customer service team will contact you within 1 - 3 working days to verify and process your application.

For returns and exchanges initiated due to personal reasons of the customer, the return freight shall be borne by the customer; if the goods are found to have quality problems after inspection, our company will bear the round - trip transportation costs.

After successfully receiving and confirming that the returned goods meet the requirements, our company will complete the refund operation according to the original payment path within 3 - 7 working days. In case of force majeure or other special circumstances, the refund time may be appropriately extended, and we will communicate and explain to you in a timely manner.