Shipping policy
Transit Time
The sea shipping service we provide usually has a transit time of 20 - 35 days. After the order is confirmed and the goods are ready for shipment, the goods will be arranged for shipment within 1 - 3 working days. The transit duration is affected by various factors such as the departure port, destination port, sea weather conditions, and customs clearance efficiency. We will closely monitor the transportation progress and promptly feedback any possible delays to you.
Cargo Restrictions
- Weight and Volume: The weight limit for a single package is [X] kilograms, and the overall volume limit depends on different container specifications. If your goods are overweight or oversized, please communicate with us in advance, and we will provide you with a special transportation plan.
- Prohibited Items: The transportation of inflammable and explosive items, dangerous chemicals, contraband, and other items prohibited by laws and regulations is prohibited. Before shipping, please ensure that your goods meet the transportation requirements.
Cost Explanation
- Basic Freight: The sea freight is calculated based on the weight, volume of the goods, and the transportation route. When you place an order, we will estimate the freight for you according to the goods information you provide. The final freight is subject to the actual calculation at the time of shipment.
- Additional Fees: Possible additional fees include port handling fees, bunker adjustment factor, customs duties, etc. These fees will be collected together at the time of settlement according to the actual situation, and we will explain them to you in detail in advance.
Tracking Service
To enable you to keep track of the transportation status of your goods at any time, we provide a full - process cargo tracking service. You can enter the order number or waybill number through our website or customer service channels to query the location of the goods, the estimated arrival time, and other information in real - time.
Customs Clearance Assistance
We have a professional customs clearance team to assist you in handling the customs clearance procedures for your goods. You need to provide accurate cargo information and relevant documents, such as commercial invoices, packing lists, etc., to ensure the smooth progress of customs clearance. If the goods are delayed or additional fees are incurred due to customs clearance issues, we will communicate with you in a timely manner and provide solutions.
Handling of Abnormal Situations
- Cargo Damage or Loss: In the event of cargo damage or loss during transportation, we will compensate according to relevant laws, regulations, and insurance clauses. Please contact us in a timely manner after discovering the problem and provide relevant evidence.
- Delay Compensation: If the goods transportation exceeds the estimated time due to our reasons, we will provide certain compensation or corresponding compensation measures according to the actual situation.